PAYMENT & ORDERS
We accept the following methods of payment online: Visa, MasterCard, American Express, Discover and Merchandise Credits. Please note that we don't accept cash, personal checks, or money orders for online purchases. We also don't ship orders C.O.D. We ship to all U.S. states, territories, APOs and FPOs. For further information on international shipping, contact Customer Service at (217) 431-9202.
Placing An Order Online
At the end of your checkout process, you'll see a confirmation page notifying you that your order is being processed. We encourage you to print this message for your records. When you’ve completed checking out online, you will receive an email confirmation of your order. Your order will normally ship within 24 hours.
Placing An Order By Phone
To order by phone, call Customer Service at (217) 431-9202.
Sales Tax Information
We are required by law to collect state sales tax on orders being shipped to the following state - IL. Sales tax will be assessed on the total purchase*, including shipping/handling charges (as required) and gift-wrap services. If you have questions regarding sales tax, please feel free to contact Customer Service at (217) 431-9202.
Order Totals & Backorder Charges
The order total on your checkout page includes all items ordered, plus shipping and handling, discounts, coupons and any applicable taxes charged. Sometimes the invoice total included in your package may vary if an item becomes unavailable or goes on backorder. Taxes, shipping and handling or charges are adjusted according to the actual items shipped. Your credit card will only be charged for the items that are shipped.
Check the offer disclaimers carefully. Sometimes only specific colors or sizes are offered at reduced prices. If you believe you haven’t received the correct price on a product, please contact Customer Care or email us at firstname.lastname@example.org for assistance within 7 days of your purchase. Please note that there are certain items where discounts do not apply. You can find these product exclusions on the product description pages.
Threads of Time uses USPS, UPS or FedEx for all orders. Orders are packed and shipped Monday-Friday. Most orders are shipped within 24 hours from the order date. Orders placed on the weekend and select holidays are processed on the next business day. For international shipping, please contact Customer Service at (217) 431-9202. We can take international orders over the phone or by email. International customers are responsible for any customs, duty charges, or taxes. International packages are sent by USPS postal service and are based on the order weight. We strive to send packages by the best rate possible.
Shipping & Handling Charges
Our domestic shipping and handling charges are based on your merchandise total prior to order discounts.
- Standard: 5-7 business days (10-12 business days for Alaska, Hawaii, and APO/FPO) -- $9.00-$16.00
- 2 Day: 2 business days -- $28.00-$36.00
*MAY BE SUBJECT TO CHANGE WITHOUT NOTICE*
For any additional questions please contact Customer Service at (217) 431-9202, or via email at email@example.com. We are always happy to help. Inquiries are generally returned within 24 hours.
RETURNS & EXCHANGES
Any returns must be made within 30 days of the date of purchase. Please email Threads of Time at firstname.lastname@example.org before returning any items so that we will know to expect it. Item must be in saleable condition.
All returns should be in the original condition and packaging and have no smoke odor to them. **Cut yardage and copyrighted materials (books, pattern and software) cannot be returned. Items sold on sale are final sale. Since they are offered at a deep discount, we will not refund these items.
Customer pays for return shipping. Your credit card will be credited for the returned item only. In the unlikely event of packing errors or damaged merchandise, please call Threads of Time immediately and we will work out the details on a case by case basis.